Founder of Managed Benefits Services and MAIS Consulting encourages entrepreneurs to focus on structure, testing, and long-term systems to drive growth
California, USA, 30th August 2025, ZEX PR WIRE, Serial entrepreneur and consultant Krishen Iyer is calling on small business owners and startup founders to shift their focus from big ideas to smart systems. With over two decades of experience in insurance, lead generation, and consulting, Iyer believes that long-term business success relies on infrastructure and repeatable processes, not just vision or market trends.
“You don’t need the next big idea,” Iyer said. “You need systems that actually work—then test, improve, and repeat them.”
Why Systems Matter More Than Scale
According to a 2024 report by the Small Business Administration, 65% of new businesses fail within the first 10 years, with poor operational planning listed as one of the top reasons. Iyer says the problem is clear: too many businesses scale before they’re ready.
“Founders get caught up in growth, not readiness,” he said. “But if your backend isn’t built for scale, more sales just means more stress.”
Iyer’s own track record proves the power of systems. His company NMP Insurance Services grew by 236% over three years, earning a spot on the Inc. 5000 list in 2015. He credits that success to his team’s focus on data, tracking, and process.
“We had a 25-person call center and tracked everything—conversion rates, lead sources, cost per acquisition,” Iyer explained. “There was no guesswork.”
Lessons From Building It Himself
After selling NMP, Iyer founded Managed Benefits Services in 2016. Rather than buy third-party tools, his team built a custom lead generation system that included traffic scoring, real-time filtering, and campaign controls—all tailored to health and dental insurance.
“We weren’t trying to flood the market,” he said. “We wanted to match the right offer to the right person at the right time.”
In 2019, he launched MAIS Consulting, which now advises companies in marketing, health, and service industries on how to implement scalable processes.
“I don’t hand out playbooks,” Iyer said. “I help companies build the tools that will outlast the people using them.”
What Business Owners Can Do Today
Iyer believes most companies don’t need complex platforms or expensive fixes. Instead, they need to:
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Audit their current operations for inefficiencies
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Track core metrics weekly—not just quarterly
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Build a basic system that can be repeated without the founder’s involvement
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Avoid scaling until backend systems have been tested under stress
“It’s not about perfection,” he said. “It’s about structure you can improve. You can’t improve chaos.”
He encourages business owners to focus on real testing, not just ideas or aesthetics. “Just because something looks good on paper doesn’t mean it works. We test everything. Then we tweak. Then we test again.”
Business and Philanthropy Working Together
Through his nonprofit, 4 Humans Inc., Iyer applies the same principles to giving back. The 501(c)(3) supports veterans, underserved children, and community health efforts.
“If you’ve built something that works, at some point you ask yourself—who else can this help?” Iyer said. “That’s where giving becomes strategic, not just emotional.”
He also supports organizations like the Wounded Warrior Project and the Make-A-Wish Foundation, and regularly shares his insights at industry seminars focused on insurance operations and performance systems.
More Systems, Not More Noise
Iyer is currently developing Iyer CRSI, a holding company for consulting, real estate, and insurance ventures, including active real estate development projects in Reedley and Visalia, California.
“It’s not about doing more things,” Iyer said. “It’s about doing the same things better—and making them work across different industries.”
His advice to business leaders, especially those just starting out?
“Don’t chase hype. Fix a real problem. Build something that works. Then improve it every day.”
About Krishen Iyer
Krishen Iyer is an entrepreneur, consultant, and nonprofit founder based in Encinitas, California. He is the founder of Managed Benefits Services, MAIS Consulting, and 4 Humans Inc., and has over 20 years of experience in insurance marketing, business development, and systems strategy. He holds a bachelor’s degree from San Diego State University.
Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Vedh Consulting journalist was involved in the writing and production of this article.
